Frequently Asked Questions
Everything you need to know about our organic, zero-waste beauty solutions.
Are your products 100% organic and chemical-free?
Yes, all Nature Sustained products are crafted using wild-harvested botanicals and probiotic-rich ingredients. We never use synthetic fragrances, sulfates, parabens, or harsh preservatives.
How long does shipping take?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 10-15 business days depending on the destination.
Do you offer a subscription service?
Absolutely! You can subscribe to your favorite products and save 15% on every order. You can choose your delivery frequency and cancel or pause your subscription at any time.
What is your return policy?
We want you to love your skin and hair care. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange, provided the product is at least half full.
Is your packaging eco-friendly?
Sustainability is at our core. Our bottles are made from post-consumer recycled plastic or glass, and our shipping materials are 100% compostable and plastic-free.
Are Nature Sustained products cruelty-free?
Yes, we are proudly Leaping Bunny certified. We never test our products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.